The 11 O'Clock Phone Call From Hell
I pick up the phone.
Me: "Hello, Mandy speaking."
Woman, who has the voice of a magazine editor or someone else very important: "Hello, can I speak to [name withheld], please?"
Me: "I'm sorry, you've got the wrong number."
Woman (in a highly-taken-aback manner): "Well, could you redirect the call to him, please?"
Me: "No, I'm saying you have the wrong number - I don't know anyone by that name here."
Woman (annoyed): "What magazine do you work for?"
Me: "[name of my magazine]"
Woman: "Well, [name withheld] works for [another magazine published by the company], so can you put me through to them." (Said in the tone of a demand, not a request.)
Me: "...er...ok, can you hang on for a minute, please?"
I cover the mouthpiece of the phone and look frantically at a colleague, who pulls up the internal list we have that details contact information for pretty much everyone in the organisation (thousands of people).
Me (quietly, to colleague, but rather freaked out): "Is [the other magazine] in Cape Town, or Johannesburg?"
Colleague: "It's in Cape Town. Let me look...oh...there are no phone numbers...."
Me (still speaking quietly, slight quiver of fear in my voice): "Are they not listed?"
Colleague: "Yes, they are, there just aren't any phone numbers."
Me: "That's what I meant - they're in there, just without phone numbers?"
Me (panicking): "Ok, thanks."
I return to the phone, apologise, and explain that we don't have the numbers...and realise that the phone is dead. She has hung up on me.
How f***ing rude can you be? I presume she phoned from outside the building and was incorrectly directed to my number. I think she assumed that I was a receptionist (I am not) and should have been more on the ball (and have everyone's phone number, ever), but even if I was a receptionist, you just don't speak to people in this manner. I'm sorry. I don't care how bad your day has been, you just don't treat complete strangers with such contempt.
Labels: At The Office