A Ster-Kinekor Rant (It Won't Be The Last)
I spent most of Friday trying to buy tickets, for a show yesterday, on your web site*, and eventually gave up after about five hours of the site not loading properly and the functionality, therefore, not working.
I tried again on Monday and finally managed to get those tickets. The email confirmation arrived (so glad that "feature" is finally working...) with all the details, bar the time of the show. This omission has been a problem for months but I guess you never test your site for quality-control purposes or you would have noticed it by now.
My friend and I trundled off to Cavendish Commercial last night. We went to the Ticketline machines to swipe my card, only to find a large queue. Surprised, I looked around, wondering if perhaps I'd confused the Ticketline machines with the Self Service machines since, you know, they look exactly the same, but no, we were at a Ticketline machine. Last time I used one they were for checking "moviemoola" (ugh) points and for picking up pre-bought tickets, whereas the Self Service machines were for those chancers who decide at the last minute to arrive for a show and don't want to stand in the very long queues at the ticket desks, so they stand in the long queues at the Self Service machine and touch-screen interface their way to purchasing.
So why is it, Ster-Kinekor, that, after I had gone to considerable effort to pre buy my tickets so that I wouldn't have to stand in a queue, I could just swipe my card quickly, I had to stand in a queue and wait while people ahead of me used the Ticketline machines to buy tickets? When did the Ticketline and Self Service machines become the same thing? Why do you hate me so much, especially considering all the money I give you?
Your constantly pissed-off customer,
Mandy J Watson
* Which is supposedly brand-new, improved, yadda yadda...
Labels: Pissed-Off Customer